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16th April 2022

Superadmin

What is a Reputable Auto Repair Facility?

There are a plethora of auto repair facilities in the market and that is where the problem lies. You have so many options that you don’t what to choose and what to reject. People are aware of the cars and their models and the features that a particular model offers but are completely clueless about where to go when the car needs repairing.

You should be able to tell if a vehicle repair shop is honest by the estimate that the staff is giving you about the repair. This is the most basic trick in the book that everyone knows and applies to every industry that you can think of. The staff should be friendly, a hospitable environment is a must when meeting customers. The waiting has to be clean, hygienic; customers should feel welcomed. The estimate which is given by the repair shop would be of great use in comparing the estimates given by other facilities.

You have to be careful if one shop is recommending repair and the other is recommending part replacement. This is a common concern of the customers; you have to beware of shady repair people. Look to see if one facility is recommending a procedure that some other one is not, usually it is a tactic to dupe customers.

But in today’s day and age, we would suggest you look beyond money and rather focus and labor and the parts. We, at Auto Emperio believe in complete transparency with our customers and besides no hidden costs, no processing fee is also one of our fortes’. Our mission is to provide the most exceptional customer experience.

When choosing a collision repair facility, remember to look around and see what is the brand and the age of vehicles that the team is repairing, it says a lot about the facility. Having the latest models and premium brands means that they have the latest technology and a good team of mechanics to do collision repairs. Check for reviews online, especially by people verified on Google as these reviews are genuine.

A simple way to check a facility is to just one question, Can I keep the old parts? no mechanic shop would have an issue with this request, it’s a sign of good customer service, which is one of our main mottos.

We all prefer a full-service repair shop, but there are other options as well, there are four types of facilities:

1.     Dealerships: They have factory-trained technicians with the latest equipment, they have access to the automakers as well. They know how to solve common problems.

2.     Independents:  They are less expensive than dealerships, you can be in touch directly with the technician and this type is quite common in India, so it depends a lot on your choice.

3.     Specialists: This type focuses on one type of service or repairs one part only which makes it so efficient.

4.     Auto Repair Chains: These are usually affiliated to some tyre or an automobile company or at least some business house. They are high on value and low on cost.

We are a healthy blend of all four and would love to always be seen as an all-rounder.

How long have they been in the business? That’s another thing to keep in mind while looking for a repair facility. Ask for the warranty that they’re offering, quality shops are known to offer a 12 month/12, 000-mile parts and labor warranty for the work that they do.

Beware of auto repair scams, being a trusted facility in the industry, it would be a shame if we don’t stress enough on this topic. People are easily persuaded by shops to get things done that don’t really need. People can go to great lengths for increasing the bill. We are sharing about it because apparently, Auto repair consumer complaints are one of the largest types of consumer complaints.

When you visit our website, you can see for yourself, the kind of clear compartmentalization of services we have, so that there is no scope for customers doubting our credibility. We provide the best of brands in the whole wide world, be it Audi, Rolls Royce, Mini Cooper, you just name the car you desire, whether you want a new one, or a previously owned one, we deal in all of them. We are the house of new and owned cars.  We service cars as well, all you have to do is type in your car company and the model, we will take over from there. You can get your car insured as well and we have the best of companies to choose from. At Auto Emperio, you will be spoilt for choice. It is simple, easy to claim, and affordable. Our insurance claims are known to be the most hassle-free, so just book an appointment already.

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